RETURNS AND EXCHANGE FORM
To obtain a refund or exchange, please fill out the returns and exchange form. This form will be sent with your package. If you have lost this form please use the button below to download.
Return with your items with the form to the return address on the front of your parcel. Any returns without this form will not be accepted.
Terms & Conditions – Please Read Before Returning.
Please be aware that for a refund, your item(s) must be sent back within 14 days of the parcel being sent and must still have the sanitary strip inside the costume(s). Those received without the strip will not be granted a refund or exchange. Those received outside of the time period will not be offered a refund but will instead be offered an exchange or store credit. If the item(s) you would like to exchange yours for come to a lower amount – then we will give you back store credit to make your purchase. Please note postage is non-refundable. Refunds are processed on the first working day of each month. If you paid via Paypal – the money will go straight into your account. If you request store credit this will be sent to you straight away. If you paid via Stripe – our online card processing platform, the money should arrive back into your account within 5-10 working days. Please note that sale items are non-refundable (This does not include non-sale items bought with a discount code).
Return address will be stated on the front of your LEAF London package. Please email us if you have lost this address